HvacPartsShop.com does not warrant or accept returns of any electrical repair parts due to their sensitive nature. Electrical repair parts are packaged and shipped new, failure of new parts is extremely rare, failures are more likely to be a result of mishandling once opened or improper installation. HvacPartsShop.com does not warrant electrical repair parts sold.
I worked with Sean to make sure I was getting the correct board and he was a great help. The board arrived in excellent shape, with installation instruction. It went in without problems and I now have my air back on at a reasonable cost.